I like this place but they are trying to do away with bringing your own parts. It bugs me. Being poor bringing them in is the only way to afford it. They let me do it tho and I was grateful. They did the work within a reasonable time and were willing to get me a lower price in a few ways. I am not sure if they will let me bring anymore parts in but I hope so. I understand that they need to make a living. I am planning to go back soon to make lemonade. Thanks EP auto.
Peterson, thanks for the review, we appreciate it! It is true that we are phasing out repairs with customer supplied parts. While a factor in our policy is the fact that we don't make anything on the parts when they're customer supplied that's not the main reason. We've had a real problem with customer supplied parts being of very low quality. When these parts fail, sometimes very quickly, and we can't warranty it customers are often upset at us for this, even when informed of this in advance. So it's a policy mainly about quality control and customer satisfaction. We understand people have different situations and we try to work with everyone to provide quality service, repair and maintenance, since that is our main goal. So that being said, we will continue to make exceptions if the circumstance is warranted. Thanks again for taking the time to review us and for your business!
- EP Auto Repair