The shop seems to have good reviews, so I took my car there to have the shift gear issue checked. I already knew what the problem was; I just didn't have the time to fix it myself. They called me saying the repair estimate would be over $500, which I declined. Afterwards, they charged me $80 for a diagnostic fee that WAS NEVER DISCLOSED BEFOREHAND. I complained because they had not informed me about this diagnostic fee. I don't mind paying for good service, but in this case, the service was not good — not even at the diagnostic stage — and the quote to fix a very simple issue was exorbitant. I'm not suggesting they were dishonest, but it is extremely important to know upfront if there will be any diagnostic fees. My recommendation: when it comes to Orem, it is essential to choose automotive repair shops very carefully. It has become very difficult to find good ones, and unfortunately, I do not recommend this one at all.