Orem Auto Repair

Being raised around mechanics my near 50 years, this is the ONE shop that I take my vehicles to when I have a problem, Honest as the day is long is a long ago lost concept, but these guys live it.

You will not find a better shop who you can count on to have the work done quickly and correctly. I have used them as my only mechanic 4 going on 11 years. Prices are right on I have felt, and they are the most honest I have ever met. You will not be disappointed.

I have been very impressed with their service. They are always professional and courteous.

Best mechanic experience I've ever had. Billed me lower than the quote and ordered part and fixed problem within 24 hours. Just great good people, saved my day

We took it in to get one thing fixed, which they did for a ridiculous amount, then returned it to us. Something that wasn't broken before now was and they refused to admit fault. This should be unacceptable, but you hear about it all the time and apparently Eric at this establishment is no exception.

They seem honest and fair but they are a pain to deal with. Just poor customer service. Talking to them makes you feel like you are a huge nuisance and they don't really care to explain things.

Service always available to regular customers. They keep my car going strong at 230k+ miles. Often really busy.

After bouncing around several shops for several years I went here on a family member's recommendation. I've been going to EP for several years now and won't go anywhere else. The problem with a lot of shops is who is doing the wrenching: you can have an honest shop owner with a dishonest or incompetent employee. At EP Auto the owner, Eric, and his son are in the shop, with the cars, doing the jobs. They are great at what they do, and they do it honestly. I've developed so much trust in this shop I now just leave my cars there and tell them to do what needs doing, no "pre-authorization" required. I gave them that proverbial blank check recently after hauling my car into the dealer for warranty work and got a long, expensive list of "needed" repairs. I turned that list over to EP Auto and asked Eric to do what was needed--and after inspecting my car Eric told me my car was fine, and charged me nothing. I doubt any of the negative reviews here can say that about any other place. After years of repeat experiences here, EP Auto is the only place I go.

I would give them zero stars if I could. Absolutely AWFUL service. The worst customer service we have ever experienced in our lives. I never, ever write reviews, but for E P Auto, I'll make an exception. We took our car in to have the mechanic install three things. We were very specific; nothing was broken, and the car just needed upgrades. We made sure to supply good instructions with no ambiguities, so that none of the hardware would go to waste. We should have saved ourselves the effort, because the mechanics did not even look at the instructions, and ruined several car parts that we had planned on re-selling, once they were replaced. The installation should have taken about three hours total. We waited and waited, but the auto shop never called. In fact, the people taking our car and details never even asked our names, or anything, except for the credit card information. When we did call to inquire as to when the car would be ready for pickup, we were treated with contempt and irritation, though we were perfectly friendly and polite on the phone, making no new demands or requests whatsoever. Seven to eight HOURS after we had dropped the car off, we were finally informed that it was ready. As soon as we got home, we discovered that the installations had been done incorrectly. In addition, some of the parts that were ours had been stolen from us. The parts we did get back were in less-than-ideal condition, rendering us unable to sell them, as we had originally planned. We were also charged for car parts, even though we provided everything that was necessary for the small jobs we had commissioned. We drove back to E P Auto, and talked with the owner for a few minutes. He indicated that he understood the problem, and the car was taken back into the shop AGAIN. When we came to pick it up the next morning, he feigned ignorance, and was unwilling to take any responsibility for the horrible service he had provided. He wasn't kind, friendly, or understanding in any way. What an awful way to spend two days. Take my advice and stay away from E P Auto, unless you want your week to be spoiled...and to have to pay for it. The kicker? Even after the second time in the shop, the installation was done incorrectly. We finally did it ourselves.

I would give them zero stars if I could. Absolutely AWFUL service. The worst customer service we have ever experienced in our lives. I never, ever write reviews, but for E P Auto, I'll make an exception. We took our car in to have the mechanic install three things. We were very specific; nothing was broken, and the car just needed upgrades. We made sure to supply good instructions with no ambiguities, so that none of the hardware would go to waste. We should have saved ourselves the effort, because the mechanics did not even look at the instructions, and ruined several car parts that we had planned on re-selling, once they were replaced. The installation should have taken about three hours total. We waited and waited, but the auto shop never called. In fact, the people taking our car and details never even asked our names, or anything, except for the credit card information. When we did call to inquire as to when the car would be ready for pickup, we were treated with contempt and irritation, though we were perfectly friendly and polite on the phone, making no new demands or requests whatsoever. Seven to eight HOURS after we had dropped the car off, we were finally informed that it was ready. As soon as we got home, we discovered that the installations had been done incorrectly. In addition, some of the parts that were ours had been stolen from us. The parts we did get back were in less-than-ideal condition, rendering us unable to sell them, as we had originally planned. We were also charged for car parts, even though we provided everything that was necessary for the small jobs we had commissioned. We drove back to E P Auto, and talked with the owner for a few minutes. He indicated that he understood the problem, and the car was taken back into the shop AGAIN. When we came to pick it up the next morning, he feigned ignorance, and was unwilling to take any responsibility for the horrible service he had provided. He wasn't kind, friendly, or understanding in any way. What an awful way to spend two days. Take my advice and stay away from E P Auto, unless you want your week to be spoiled...and to have to pay for it. The kicker? Even after the second time in the shop, the installation was done incorrectly. We finally did it ourselves.